We're sorry to see you go! At Libby & Alice Mail Club, we want to make cancelling as simple and stress-free as possible.
How to Cancel Your Subscription
You can cancel your subscription at any time by logging into your account on our website and managing your subscription from your account portal. Simply navigate to My Account > Subscriptions and select Cancel Subscription.
Alternatively, you can contact us at hello@libbyandalice.com and we'll be happy to help.
Cancellation Deadlines
To avoid being charged for the following month, please cancel before your next billing date. If your payment has already been processed, your subscription will remain active until the end of that billing period and your final parcel will be sent as normal.
Monthly Mail Club
Monthly subscriptions can be cancelled at any time. Cancellations take effect at the end of your current billing cycle — you will not receive a refund for the current month, but you will not be charged again.
Yearly Membership
The Yearly Mail Club Membership is a one-time purchase and is non-refundable once your order has been dispatched. If you have any concerns, please get in touch with us as soon as possible.
Need Help?
If you have any questions about your subscription or cancellation, please don't hesitate to reach out to us at hello@libbyandalice.com. We're always happy to help.
